Mexican Frauds in BBVA Bancomer

MEXICO CITY — One morning last July Alejandro Sanchez got a worried phone call from the branch manager at his bank.

There had been some unusual activity on his account.

“She asked if I had made some transfers,” said Sanchez, 46. “She told me not to worry and she would call me back.”

A few hours later somber bank officials showed up at his office to advise him that his company accounts, totaling almost $300,000, had been temporarily blocked for security reasons. Sanchez says he was assured it was all “a misunderstanding.”

It wasn’t until a week later that the bank told him he had been a victim of Internet fraud. All his money was gone.

But the bank still insisted he shouldn’t worry. “They said it was being investigated and I would get my money back,” said Sanchez, a father of three and the Mexico representative for a large North Carolina electrical engineering firm, Reliance Electric.

But almost a year later Sanchez hasn’t seen a cent. And his bank — Spanish-owned BBVA Bancomer and Latin America’s second-largest financial institution — says he won’t get any.

Such is the fate, it seems, of Mexican victims of online bank fraud. Whereas banks in the United States and Europe guarantee the security of client accounts, in Mexico the rules are reversed.

On August 24th of 2006, on a mexican diary called "Diario Monitor", it is mentioned that it has been detected a phone call from main headquarter of BBVA Bancomer in Mexico City, to the house of the thief that made an internet online fraud, against one customer of the same bank, and this strange call only demostrate that the fraud was made inside BBVA Bancomer.

This information can be consulted on "Diaro Monitor", in spanish:
http://www.diariomonitor.com.mx/hemeroteca/1156397622/pais-06-24082006.pdf

The question is, why BBVA Bancomer had to link with this thief?

 

BBVA Bancomer gets angry with theirs customers that reclaim their money, and ask information.

Hugo Guerra had an account in BBVA Bancomer, and was stolen about USD 900,000.- dollars, by employees of the Bank.
The Bank refused to return the money, even when the mexican laws says that, when an employee of a bank stole money, the bank is responsible.
After some months, the bank only gave him USD 540,000.- Dollars, and did not return him the rest, USD 360,000.- dollars.

Hugo Guerra has been trying to find to an ex functionary of the bank, because BBVA Bancomer does not want to return the rest of the money.

Some people that has meet to the high functionaries of the bank, has told that BBVA Bancomer is Angry with this customer, because He keeps talking about the fraud, when he has the Right to reclaim his own money, that was stoled by an employee of the bank, and when the bank was responsible of his money.
 

Some time Ago, Ivan Forcada, some short time after that he was victim of a fraud, he contacted a friend that knew a manager of a subsidiary of BBVA bank. This manager told him to bring his documents, to check his case.

Ivan Forcada tells:

///////////////////

I got early at the bank, to meet with this manager of BBVA, and I gave him all my documents, and told him about my case, and told him that I suspected that someone inside the bank made the fraud.

This manager told me: Don't worry, we will check it, and really I think is very difficult that the fraud was made by someone inside the bank, because BBVA has a very secure and expensive system.

So, I gave him the account number, where my money was fraudulent deposited to, and he check the system. He gave me more data, and told me that the account was closed. Right away, he got a phone call, from people of BBVA security, asking him why he was checking that account, and that he had no permission to do it.

So, this manager told me, now I belive you, and I think your case is difficult, and the true is that I offer the Internet Service daily to many customers, and now I have panic to keep doing it, bacause now I know their money would be in danger.

He told me, I did everything I could, and really can't help you.

So, I thank him, and gone away
////////////////////////////