BBVA Bancomer gets angry with theirs customers that reclaim their money, and
ask information.
Hugo Guerra had an account in BBVA Bancomer, and was stolen about USD 900,000.-
dollars, by employees of the Bank.
The Bank refused to return the money, even when the mexican laws says that, when
an employee of a bank stole money, the bank is responsible.
After some months, the bank only gave him USD 540,000.- Dollars, and did not
return him the rest, USD 360,000.- dollars.
Hugo Guerra has been trying to find to an ex functionary of the bank, because
BBVA Bancomer does not want to return the rest of the money.
Some people that has meet to the high functionaries of the bank, has told that
BBVA Bancomer is Angry with this customer, because He keeps talking about the
fraud, when he has the Right to reclaim his own money, that was stoled by an
employee of the bank, and when the bank was responsible of his money.
In the case of another customer, Ivan Forcada, He reclaimed his money, that
was stolen by an internet fraud, and ask information about the thief, and BBVA
Bancomer also refused to return his money (about USD 4,400 dollars), and also
refused to give any information about the thief.
So, he made a web page named fraudesbancomer.com, and BBVA Bancomer got angry
with him too, and ask to the goverment, to give him a monetary penalty because
the bank reclaimed that the domain name was using the word "bancomer" of his
property. This action attempted against the liberty of free speech in Mexico.
Even after the page was closed, BBVA Bancomer keep asking to the goverment to
give him the monetary penalty, even when the money is going to be for the
goverment.
So, even when Ivan Forcada was a customer who used to trust his money to BBVA
Bancomer, now he is been threaten by the bank, and the bank also wants him to
pay money because he speak out to the world about this injustices in Mexico.
This is the relationship between BBVA Bancomer and their customers, intead of
give they good atention, and take care of the money they deposited with them,
they are treated like thiefs, and recieve threats.